Customer is fully responsible for final proof and layout approval prior to the printing process.
Platinum Creative is not liable for errors in a final product caused by any of the following reasons: misspelling, grammar, punctuation, wrong design approval, or wrong colour approval.
Please check the PDF file carefully to make sure all the content is correct – both the type, graphic elements and dimensions. It is your responsibility to look over this proof for any typographic or content errors. Approving this job assures us that everything is accurate and you will not hold Platinum Creative responsible for any errors. If you have any questions or problems let us know as soon as possible by calling us on 0131 343 2007. Please also note that colours vary between monitors and printers – the colour you see on your monitor or printer may not be exactly the same as the colour that is printed on our press. If precise colour-matching is critical to your job, then we highly recommend a press-printed proof. Otherwise, we cannot guarantee colours will be accurate.
Copyright Disclaimer – please read carefully. By authorising us to proceed into production, you acknowledge that you have read and understood the following statement:
“Customer warrants that any artwork, logos, design elements, graphics, text, or other components that it has submitted to Platinum Creative for printing (the “Materials”) do not infringe on the intellectual property rights, including copyright and trademark rights, of any third party. Customer agrees to indemnify Platinum Creative and hold it harmless as to any claims, damages, losses and expenses, including legal fees, arising out of or resulting from claims that the Materials infringe on the intellectual property rights of third parties. This also applies to any instruction given to Platinum Creative to use and artwork, logos, design elements, graphics, text, or other components that may infringe on the intellectual property rights, including copyright and trademark rights, of any third party.”
Once the order has been placed, no refunds will be issued.
Since each order is unique to the customer and has no resale value, all sales are final. If we verify that we were responsible for any print quality error, we will reprint the order. No refunds or credit will be issued.
If there is a defect with your product, you are responsible for notifying Platinum Graphics Ltd within 5 business days of receiving your order. In order for us to replace/reprint your order, you must return 100% of the defective product to us within 15 days.